Refund Policy for Elaine Leigh | Visual Artist (ELVA)

Effective Date: 28/02/2021

Thank you for choosing to purchase artwork from Elaine Leigh | Visual Artist (ELVA). We want to ensure you have a satisfying experience with our products. Please read the following Refund Policy carefully:

1. Refund Eligibility

  • Refunds are only available for damaged or defective items. Please inspect your purchase upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

2. Returns Process

  • To request a refund for a damaged or defective item, please contact us at [contact email] within [number of days, e.g., 7 days] of receiving the product. We may request photos or additional information to assess the issue.

  • If your refund request is approved, we will provide instructions on returning the item. Please note that the cost of return shipping will be covered by ELVA.

3. Non-Refundable Items

  • Custom or personalized artworks are non-refundable unless they arrive damaged or defective.

4. Refund Processing Time

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment.

5. Late or Missing Refunds

  • If you haven’t received a refund within a reasonable timeframe, please check with your bank or credit card company. If the issue persists, contact us at [contact email].

6. Contact Us

  • If you have any questions about our Refund Policy, please contact us at

7. Changes to This Refund Policy

  • We reserve the right to update or modify this Refund Policy at any time. Please review it periodically for any changes.
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